Chief Operating Officer

About ROQ.AD

Roq.ad is a VC/PE-backed, profitable enterprise SaaS technology company with legal headquarters in the US, offices in Berlin, Poznań, Bangalore and London, with a distributed team across Europe and India. Roq.ad provides technology that enables businesses to understand user behaviour across devices and improve digital advertising performance and analytics. All technology is built in-house and designed to comply with EU, US, and German privacy regulations.

At the core of the product suite is the Roq.ad Cross-Device Identity Graph, which uses probabilistic modelling to identify connections between devices belonging to the same user. Following the acquisition of Zeotap Data, the company also offers Data Segments, providing audience segmentation and activation capabilities across approximately 30 platform integrations, including Amazon DSP, The Trade Desk, Google DV360, Adform, Meta, PubMatic, and TikTok. Roq.ad is one of a small number of preferred data onboarding partners for Amazon DSP. International brands such as Microsoft, PayPal, Samsung, and Nielsen use this technology, and the company works closely with leading AdTech and MarTech partners across the global industry.

Role summary

The Chief Operating Officer is responsible for the operational performance of the business. The role exists to build the operating discipline required to grow revenue without a proportionate increase in cost, and to bring consistency and rigour to how the company plans, executes, and reports.

The role covers the company planning and review cycle, business and data operations, cost and efficiency management, procurement and vendor management, operational governance, and board-level operational reporting, across the full product portfolio.

The Chief Operating Officer reports to the Chief Executive Officer, is a member of the Leadership Team, and represents operational performance to the Board. The role carries authority on operational matters across the Engineering, Product, Legal, Data Partnerships, Sales, and HR functions, setting the standards, priorities, and ways of working that govern how the business delivers, and resolving competing priorities between them. The role works closely with Finance on budgeting and forecasting. Exact responsibility span can be tailored to the candidate.

Key duties and responsibilities

• Drive the ongoing simplification of the operating model across product, data, systems, and commercial operations, including the rationalisation of tooling, vendors, and workflows.
• Establish and own the company operating rhythm, including the annual operating plan, quarterly OKRs, monthly priority reviews, and a single agreed source of truth for operational targets and performance reporting.
• Take accountability for business and data operations, including delivery, data partner onboarding, activation, and revenue operations.
• Identify and automate manual operational processes in order to reduce operating cost and revenue leakage.
• Drive cost efficiency across infrastructure and compute spend and vendor contracts, within the agreed budget and forecast, and hold functional leaders accountable for delivery against plan.
• Lead workforce planning and organisational design across the company’s locations, ensuring hiring plans are costed, sequenced, and aligned to the operating plan.
• Maintain operational compliance and risk management, including privacy and data protection obligations, partner due diligence, and business continuity.
• Prepare and present operational reporting to the Board and investors, ensuring consistent metric definitions and reconciled figures.
• Deputise for the Chief Executive Officer on operational matters as required.

Required skills and experience

• Proven operating leadership within a B2B SaaS, data, or technology business, with 10+ years of experience and accountability for performance across more than a single function.
• Experience applying AI to improve operational efficiency and decision-making.
• Working knowledge of the digital advertising ecosystem and programmatic advertising, or equivalent depth in an adjacent data business.
• Experience leading a significant operational consolidation or change programme across systems, processes, and teams, with responsibility for delivery.
• Strong commercial and financial capability, including cost and margin management, forecasting, and unit economics, with the ability to build and defend an operating plan.
• Technical fluency in cloud infrastructure, data pipelines, and the cost of compute, sufficient to hold an engineering leadership team accountable for delivery.
• Track record of delivering measurable efficiency gains, including process automation and cost reduction, with evidence of the savings achieved.
• Experience leading teams across multiple countries, including the practical demands of different employment frameworks and time zones.
• Experience of operating a business subject to data protection regulation, including GDPR, consent management, and data retention requirements.
• Ability to present operational performance credibly to a board, and to challenge colleagues directly while maintaining effective working relationships.
• Fluent written and spoken English.

Desirable skills and experience

• At least 15 years of experience, of which 5 as a Chief Operating Officer, or in an equivalent operating role.
• Experience preparing a business for external financial or operational scrutiny, including structured reporting and diligence processes leading to an exit.
• Working knowledge of German.

What we offer

• An executive package comprising base salary and a performance-linked bonus tied to company targets. OTE: €200,000 to €300,000, plus share options.
• A seat on the Leadership Team, with regular exposure to the Board and investors.
• Hybrid working, based in or around Berlin, with a minimum of 3 days in the Berlin office.
• Regular travel across our European markets and the US, expected to be approximately 20% of working time, with occasional travel to India.
• Health and wellbeing benefits.

Application

Please apply via the application form, or send your CV and a link to your LinkedIn profile to jobs@roq.ad.

Roq.ad is an equal opportunity employer. Hiring decisions are made on the basis of capability and experience.